Frequently Asked Questions
Please Read Carefully 🙂
Do you have an appointment? If not, you will need one. Due to the extreme influx of clients we are changing up our communications so expect to be responded to in the next 24-48 hours. If you require more immediate service then please leave a voicemail for our service department and you should be contacted back shortly.
Phone: 1 (224) 653-9626
During this Covid-19 preventative service, which we are stern on upholding; we ask that you do your best to drop your vehicle off for any services to be performed unless told otherwise when scheduling your appointment.Â
After 3 days of completion and invoicing, you can be charged up to 25 dollars per day for exterior, outside storage. If interior storage is required, a fee of 75 dollars per day will be added. After 7 days we retain the right to tow your vehicle out through Redmonds towing and be held in their lot under your expense.
PLEASE COMMUNICATE IF YOU CANNOT PICK UP YOUR VEHICLE. 😀
We ask that you remove or store any loose personal belongings that may require us to interact with. Please allow easy access to the cabin and if you require work performed to any of the following in-cabin services we ask that there are no obstructions that may impede our capabilities.
*Broken/Stripped/Corroded/Failed Bolt or Hardware such as control arm bolts, ball joint pinch bolts, sway bar links, brake caliper bolts, bleeder screws or hardware along with intake and exhaust hardware.
*Chassis Rot when working on vehicles such as rusted control arms, sub frames and frame rails and lift points.
*We hold no liability for any aero components such as splitters and diffusers unless WE install them. If they rip off on our test drive, we have no responsibility for what occurs with them due to weather or installation/part errors.
*New fluid leaks due to work associated such as replacing a radiator and now because it is properly sealed, a different coolant hose leaks in a different part of the system.
- Put your wheel look into the cup holder if you require wheel service for tire rotations, alignments, or tire replacement
- Clear out belongings from glove-box for Cabin Filter services (simply put into bag and put into rear of vehicle)
- Remove all charging cables, radars, or powered items
- Any items in cup-holders
- Any items that are stowed away in the visors
- Remove and all items off seats and floor; stow away into a bag put into trunk of the vehicle
- Clean your trunk if you need to prior to arriving if you know we will have to service it
- Take all loose items and put them into bags or boxes that are closed or tied off
- Ensure that the required PDI is performed and that you have completed the Vehicle Information Form
- Ensure your AccessPort is in your vehicle.
- Flex-Fuel Customers: Make sure you are prepared with around â…› of a tank of fuel (93 Oct)
- Please arrive on time, scheduling for tuning is time sensitive. If you do not arrive on time you will be moved to the end of the session for the day.
Parts that require special order must be paid for in advance; please speak with your rep for accuracy of partsÂ